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Customer Experience

At VFS Global teams are committed to delivering world class service. It is the endeavor of every team to extend a seamless and professional engagement at all times. Feedback therefore, is of utmost importance and the customer feedback process enables applicants to reach the organization at any point. It is an assurance that all feedback received is dealt with due attention and in much detail. 

Positive feedback is considered a compliment and is used towards measuring rewards and recognition of staff. Appreciation is always encouraging and contributes to motivating teams to set higher standards.

Service experienced may be appreciated by any of the following options:

  • Please Click here to initiate the feedback process
STEPS:

  1. Compliment for the service/ staff
  2. VFS Global Customer Support team receives the compliment
  3. The staff is given a certificate of appreciation